Manage > Students: Frequently Asked Questions

Edited

Welcome to the FinalForms Student Management FAQ! This guide is designed to help administrators navigate common questions and concerns when managing student information within the FinalForms platform. Whether you're dealing with compliance issues, student registrations, or data accuracy, we've got you covered!

Common Questions

Why is a student green in one mode but red in another?

Compliance is evaluated based on the selected mode. A student may meet academic requirements but still be missing athletic or activity-specific items, which can result in different compliance colors.

Can I delete a student?

Deletion is permanent and should only be used for accounts created in error. In most cases, it is recommended to withdraw students rather than delete them to preserve their records.

Why can't a student register for sports or activities?

Students must be fully enrolled and academically eligible before their parents/guardians can register for sports or activities. Make sure to check their enrollment status and eligibility criteria.

Do concussion baselines affect compliance?

No, concussion baselines appear only in Medical Mode and do not change a student's compliance color.

Who is responsible for data accuracy?

FinalForms provides the platform, but schools are responsible for reviewing, verifying, and approving student information and eligibility to ensure accuracy.

When should I use Custom Clearances instead of Countdowns?

Use:

  • Custom Clearances for eligibility decisions

  • Countdowns for tracking deadlines

Why didn't a parent receive an email?

Common reasons for parents not receiving emails include:

  • Incorrect email address

  • Email opt-outs

  • Spam or district email filtering

Be sure to verify parent email settings in the student profile to resolve any issues.

When should I contact support?

Contact FinalForms Support if you:

  • Are unsure about imports

  • Encounter repeated sync issues

  • Need help configuring permissions or workflows

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We hope this FAQ helps you manage your students effectively in FinalForms. If you have any further questions, don't hesitate to reach out to our Support Team!