What is a Parent #5 Error, and How Do I Fix It?

Encountering an error message that mentions Parent #5 can be a bit confusing, but don't worry! This usually indicates that there is some incomplete parent information in the Contact Information form. This often occurs when Extended Family is selected as the Primary Residence label. In this guide, we'll walk you through the steps to resolve this issue so you can sign the form.

To clear out the Parent #5 information, follow these simple steps on the Contact Information form:

1. Switch the student's Primary Residence from Parent(s) to Extended Family.

2. Scroll down until you see the additional Parent/Guardian contact field.

3. Clear out all information listed in that additional contact form, including the state abbreviation.

4. Scroll back up and switch the Primary Residence back from Extended Family to Parent(s). You should now be able to sign the form, and your signature should be accepted.