Parents are not receiving emails. What should we check?
If a parent is not receiving emails from FinalForms, it can be frustrating for both the parent and the school. Fortunately, there are several steps you can take to troubleshoot and resolve the issue.
Steps to Resolve Email Issues
Here are some helpful steps to follow if a parent is not receiving FinalForms emails:
Verify that the email address is correct in FinalForms. A simple typo can prevent emails from being delivered.
Ask the parent to check their spam, junk, promotions, and clutter folders. Sometimes, emails can end up in these folders instead of the inbox.
Confirm that the parent has not unsubscribed from FinalForms emails. If they have, they will need to resubscribe to start receiving emails again.
Ensure that your district has safelisted FinalForms email domains. This helps prevent emails from being blocked by spam filters.
Need More Help?
If issues persist after following these steps, don’t hesitate to reach out to FinalForms Support for assistance. We’re here to help ensure that communication flows smoothly!